Interim Manager & Consultant
eMobility and Telecommunications
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I am an Interim Manager, Consultant and Advisor with a proven track record of delivering digital products, services and experiences that exceed customer expectations in telecoms and high power charging for more than two decades.
Organizations can benefit from my comprehensive management experience that I have acquired through working in different functions. For most of my career I have held roles in Product Management and Customer Service but have also gained extensive experience in the field of IT and Strategy.
I use this background to provide companies with comprehensive support in the provision of their digital products and services. As I have both developed customer-oriented solutions as a hands-on specialist and managed up to nine teams and 100 employees as a manager, I provide a very versatile skillset to your projects.
Whether you need to fill an interim position or if you require a seasoned expert to deliver your next product or service.
Please get in touch with me to discuss how I can best support you.
Contact:
E: dennis [at] hampe.me
M: +49 176 22 18 88 88
Services
Interim Management for your vacant specialist or leadership position
Seasoned specialist to develop and deliver your next product or service
Project Management driving a standalone project or project stream
Program Management to consolidate a number of projects or streams
Senior Advisor to support your management team in defining priorities and executing them
Areas of Expertise
Customer Service
Product Management
Portfolio Management
Business Cases
Digitalisation & Apps
Approach
By focusing on understanding customer needs, your projects will result in innovative solutions that exceed customer expectations.
Leveraging my analytical skills, I generate insights to develop effective solutions for your complex projects.
Your team will benefit from my ability to foster collaboration, breaking down silos and ensuring a holistic approach to problem-solving.
Using my extensive experience, I drive well-informed decisions that set strategic priorities and guide product development.
My entrepreneurial mindset will add value to your projects, thinking beyond departments and functions to successfully drive initiatives.
With my ability to quickly familiarize myself with new topics, I will quickly contribute to your projects and quickly adapt to new challenges during the project.
Results
Product Management in eMobility and Telco: For IONITY, I successfully established and led the newly created Product Management department , the renowned European High Power CPO, laying the foundation for strategic growth.
Excellent Customer Service in eMobility: For IONITY, I single-handedly built a best-in-class 24/7 customer service in seven languages across 24 countries, demonstrating the ability to execute and deliver excellence.
Excellent Customer Service in Telco: At Telefonica O2 Germany, I lead the teams that defined the services and processes and technical requirements for all Customer Service touchpoints of Telefonica o2 Germany.
Multi-language EV driver app: For IONITY, I initiated and orchestrated the introduction of an EV driver payment app for more than 20 European countries, laying the foundation for leveraging a second revenue stream and own subscription model.
Demand Management: At Telefonica O2, I managed large teams responsible for technical product management and roadmap planning, connecting IT delivery with business demands. I was responsible for the IT roadmap during the IT consolidation of O2 and E-Plus, one of the largest customer migrations in Europe.
First voice flatrate in Mobile Telco: As Product Manager for O2 Genion, I introduced the first on-net and full voice flat, overcoming internal hurdles such as network capacity and calculatory network costs.
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